Talking to the Support Call Centre of a major ISP, Tata Indicom, about the erratic connection speed of their internet connection despite paying a hefty sum for a dedicated bandwidth of 512kbps.
Us: Will you please check that you are not sharing our bandwidth, we get just about 10kbps during office hour and returns to our normal promised bandwidth after office hour?
Call Centre: It must be your Temporary Internet Files, please delete your cache?
It was then decided that, it was better not to continue with those people, who act like they have been doing network debugging for the past 5 years and they know instantly what happens to our computers. One of their best solutions ever have been “Re-start Windows”.
The people who came in to do the initial installation, network setup talk more like grocery vendors and far fetched from being a digerati. The network people looked pretty much like they have just passed out from some institute which advertizes “placements” after a petty coupla bucks fee of trainiing. They even don’t have a proper sentence frame in their english, leave alone their pathetic grammer, they are those people who can mix verbs and adjectives like some scorn words that contaminated the streets of Mumbai. The sales guy talked a lot about dedicated bandwidth, other ISPs buying bandwidth from them and thus they being the best; all turn out to be some stupid marketing make-up. It is pretty obvious that the higher ups won’t fare well either and they must be dealing in this digital transaction like buying and selling groceries, or rather import and export of pan. Why the hell don’t they just deal in some scrape yard.
The problem and issues are not just local to Tata Indicom, MTNL is not far behind. They boast of some Tri Band service with the likes of 1mpbs, 2mpbs. Leave alone for their service, it took them almost a month to get a phone line inspite of all payments being made on the spot and following up with them again and gain. Their reason “monsoon in Mumbai”. What the hell? Are these people selling fish? Or are they the washerman, the “dhobis” whose business dries up during monsoon.
You people have a long way to go! Please come out of your Neanderthal thoughts and live up to your promise. We are in a digital world, not a grocery market where cattles and fish vendors sells their wares along with the vegetable vendors.
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